Privacy Policy

Last updated: April 6, 2026

Elite Painting Co. ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information you provide directly to us, including:

  • Contact Information: Name, email address, phone number, and property address when you request an estimate or contact us
  • Service Information: Details about your property and the services you're interested in
  • Communication Records: Records of your correspondence with us, including phone calls, emails, and text messages
  • Website Usage: Pages visited, time spent on site, referral source, and browser/device information collected through cookies and analytics tools

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide estimates
  • Schedule and manage service appointments
  • Send appointment reminders, service updates, and follow-up communications
  • Improve our website and services
  • Comply with legal obligations

Call Tracking

We use call tracking technology to measure the effectiveness of our marketing efforts. When you call us, the phone number you see on our website may be a tracking number that routes to our business line. We may record calls for quality assurance and training purposes. Call data collected includes your phone number, call duration, and call recording.

Cookies & Analytics

Our website uses cookies and third-party analytics services (such as Google Analytics) to understand how visitors use our site. These tools collect anonymous usage data to help us improve your experience. You can control cookie preferences through your browser settings.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party companies that assist us in operating our business (e.g., CRM systems, scheduling tools, payment processors)
  • Legal Requirements: When required by law, regulation, or legal process

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of internet transmission or electronic storage is 100% secure.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Elite Painting Co.
Phone: 410-675-8429
Email: MRoros@ElitePaintingCo.com
Baltimore, Baltimore, MD 21224